Policies

Privacy Policy

Last Updated: August 1, 2024

Blue Star Pharmacy ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us in our Sugar Land, Texas location.

1. Information We Collect

We may collect information about you in various ways, including:

  • Personal Identification Information: Name, address, email address, phone number, date of birth, and government-issued identification.
  • Health Information: Medical history, prescription records, physician information, insurance details, and other Protected Health Information (PHI) subject to HIPAA regulations.
  • Payment Information: Credit card details, billing address, and insurance copay information.
  • Website Usage Data: IP address, browser type, operating system, and interaction with our website (via cookies and similar technologies).

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your prescriptions and medication orders.
  • Provide medication therapy management and compounding services.
  • Communicate with you regarding refills, appointments, and health-related updates.
  • Process payments and coordinate with your insurance providers.
  • Improve our website, services, and overall patient experience.
  • Comply with legal, regulatory, and professional obligations.

3. Protection of Health Information (HIPAA)

As a healthcare provider, we are strictly bound by the Health Insurance Portability and Accountability Act (HIPAA). We implement robust physical, technical, and administrative safeguards to protect your Protected Health Information (PHI). For a detailed explanation of your rights regarding your PHI, please request our full Notice of Privacy Practices in-store.

4. Sharing Your Information

We do not sell your personal information. We may share your information with:

  • Healthcare Providers: Your doctors, clinics, and other healthcare professionals to coordinate your care.
  • Insurance Companies: To verify coverage and process claims.
  • Service Providers: Third-party vendors who assist us with delivery, payment processing, and IT support, all of whom are bound by strict confidentiality agreements.
  • Legal Authorities: When required by law, subpoena, or to protect our rights and the safety of our patients.

5. Your Rights

You have the right to:

  • Access and request copies of your health and prescription records.
  • Request corrections to any inaccurate or incomplete information.
  • Request a list of disclosures we have made of your PHI.
  • Opt-out of promotional communications (though we may still send service-related notices).

6. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Blue Star Pharmacy
1 Blue Star Way
Sugar Land, TX 77478
Phone: (617) 371-8234